Frequently Asked Questions

American Micronic Instruments Pvt. Ltd.

1. What is American Micronic?

   American Micronic Instruments is a leading D2C home appliances brand specializing in home appliances. We offer a wide range of products from top brands to meet all your household needs.

2. Is it safe to purchase on American Micronic?

   Absolutely. Our website uses advanced encryption technologies and a secure payment gateway to ensure the safety of your personal and payment information.

3. How do I create an account?

   Click on the 'Sign Up' button on our homepage, fill in the required details, and follow the prompts. Once registered, you can enjoy faster checkouts, track your orders, and more.

4. How can I make a payment?

   We accept a variety of payment methods, including credit/debit cards, bank transfers, and digital wallets. Choose your preferred method at checkout.

5. Do you offer any warranties or guarantees?

   Products sold on our website come with a manufacturer’s warranty. Specific warranty details are listed on the product description page.

6. Can I return a product?

   Yes, we have a return policy in place. If the product is defective or does not meet the description, you can return it at the time of delivery. Please refer to our Return Policy page for more details.

7. How long will it take to get my order?

   Typically, orders are processed and shipped within 5-7 business days. The delivery time might vary based on your location and the shipping method selected.

8. How can I track my order?

   Once your order has been shipped, you'll receive a tracking number via email. You can track your package using this number on our Delivery partner website.

9. Are there any shipping fees?

   Shipping fees vary based on the size and weight of the product, as well as the destination. For orders above Rs. 2000, we offer free shipping.

10. What should I do if my received product is damaged?

    Immediately contact our customer service team with photos of the damaged product. We'll guide you through the return and replacement process or you can refer to our Return policy page.

11. Do you ship internationally?

    Currently, we only ship within India. Please check our Shipping Policy for more details.

12. Are there any discounts or promotional offers?

    Yes! We frequently run promotions and special deals. Stay tuned to our website and subscribe to our newsletter for the latest offers.

13. How can I contact customer service?

    You can reach our customer service team via the 'Contact Us' page, by emailing support@americanmicronic.in or by calling us at 8882009988.

14. Do you have a physical store?

    American Micronic is primarily an online marketplace. However, We’re planning to open our First Physical Store In Gurugram, Haryana.

15. Can I cancel my order?

    Orders can be canceled within 1 or 2 day of placement. After this period, we might have already processed and dispatched the order, which makes cancellation challenging, For more details you can refer to our Cancellation Policy Page.

16. What about After Sales Service?

    American Micronic offers Pick & Drop after sales service at you Doorstep for our customers in PAN India.

17. How to Avail After Sales Service?

    Customers can avail after sales service by Connecting with our Support team through Mail or our customer support number by providing required Documents like Order ID, Product Serial Number.

18. What about Product Installation after Purchase?

    Yes, American Micronic Provides Free Product Installation for Some of the Products, to know which products are available for free Installation you can check on the Product Description Page.

19. What About the Product Demo/Guide?

    American Micronic understands this vision and has, therefore, transitioned from traditional methods to offer product demonstration videos. This change isn't just a nod to modern technology but a conscious effort to save both time and cost.

20. How can I write a review/feedback?

    Once you've received your product, log into your account and go to the product's page. You'll find an option to "Write a Review" or rate the product.

21. Are you open for Bulk buying or partnerships?

    Yes, We’re looking for Such Partners who can collaborate with us and Grow our Business, For Detailed Information Write to us on our Support Mail - support@americanmicronic.in

For more information or any other inquiries, please refer to our Terms of Service and other policy pages or get in touch with our customer service team.